MyChart – Patient Portal
Notice: Olympia Fields Transition from Franciscan Alliance Epic to Prime Healthcare Epic on August 1, 2026
We are pleased to announce that Olympia Fields will transition from the Franciscan Alliance Epic EHR system to the Prime Healthcare Epic EHR system.
What This Means for Patients
- Franciscan Alliance MyChart Access:
Patients will continue to have access to their historical health information through the existing (Franciscan Alliance) MyChart portal. This includes past visit summaries, test results, and other previously documented records. - Prime Healthcare MyChart Access:
As we move forward, all new health information, including upcoming appointments, new test results, request for medication refills and clinical documentation will be available only in the Prime Healthcare MyChart portal associated with Prime Healthcare Epic system.
Important Notes
- Patients will need to create a new Prime Healthcare MyChart account after their first visit on or after August 1, 2026.
- Patients may need to maintain access to both portals during the transition period to view their complete health record.
- Patients will receive instructions for accessing and registering for the new Prime Healthcare MyChart portal. View the tip sheet.
- MyChart Happy Together allows patients to view information from multiple Epic organizations in a single MyChart account. View the tip sheet.
- We recommend patients download or review any important information from the legacy portal for their records.
Support
If you have questions or need assistance accessing patient portal after August 1, 2026, please contact our support team at mycharthelp@primehealthcare.com or call MyChart support at 844-237-7463.
We appreciate your patience and cooperation as we complete this transition and continue improving our systems to better serve you.
Find answers to our most frequently asked questions (FAQ) here.
